Terms and Conditions – Vital Custom Boxes
Last Updated: 09/2/2025
Acceptance of Terms
Welcome to Vital Custom Boxes. By accessing and using our website, vitalcustomboxes.com, and placing an order for our products, you agree to be bound by the following Terms and Conditions. Please read them carefully. We reserve the right to modify these terms at any time. It is your responsibility to review this page periodically for updates. Your continued use of the site constitutes acceptance of any changes.
1. Intellectual Property
All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Vital Custom Boxes and is protected by copyright and intellectual property laws. You may not copy, reproduce, modify, or distribute any content without our express written permission.
2. User Conduct and Account Responsibility
By using our site and placing orders, you agree to the following:
You will not submit any content that is illegal, offensive, or infringes on any third-party rights.
All information you provide for order delivery (shipping address, contact details, etc.) will be accurate and complete.
You are of legal age to enter into a binding contract.
You acknowledge that you are responsible for any content you submit, including artwork and designs.
We are not responsible for user-generated content but reserve the right to remove any content we find objectionable.
3. Order Placement, Payment, and Cancellation
Pricing and Payment: All prices are listed in US Dollars (USD). Orders are processed upon receipt of payment through our secure channels.
Order Confirmation: The artwork and specifications you approve constitute the final order. It is your responsibility to verify all details at this stage.
Cancellations: Once an order is sent to press after your final proof approval, changes cannot be made.
Cancellation within 4 hours of proof approval will incur a 20% fee.
Cancellation after 4 hours but within 24 hours will incur a 50% fee.
Orders cannot be canceled after 24 hours or once they have been shipped.
Cancellations are void for delays caused by circumstances beyond our control.
4. Returns, Refunds, and Reprints
Defective Products: You must inspect your order upon receipt and report any defects within 2 business days. Please provide photos of the defect.
Reprints: We do not offer monetary refunds for printing errors. Instead, we will reprint the order at no extra cost, provided the defect is confirmed to be our fault and reported within the specified timeframe. The defective product must be returned to us if requested.
Urgent Orders: Rush fees for expedited services are non-refundable.
5. Artwork, Proofs, and Color Accuracy
Customer Responsibility: It is your responsibility to ensure all submitted artwork is in CMYK color mode with a minimum resolution of 300 DPI. We are not liable for blurry or pixelated results from low-resolution files.
Proof Approval: Digital proofs are provided to verify design layout, text, and image placement. They are not a guarantee of exact color matching due to variations in monitors and printing processes.
Color Variation: We do not guarantee color accuracy for standard orders. For color-critical projects, a hard proof is recommended for an additional fee. Lamination and other finishes can also alter the final color appearance.
Content Liability: You affirm that any artwork, images, or text you provide do not violate any laws or third-party rights. We reserve the right to refuse any order we deem inappropriate.
6. Limitation of Liability
Vital Custom Boxes’ total liability for any claim arising from your order shall not exceed the total amount paid for that order. We shall not be liable for any special, indirect, incidental, or consequential damages, including delays due to technical issues, weather, shipping carrier problems, or customs hold-ups.
7. Production and Shipping
Overruns/Underruns: A standard overrun or underrun of up to 5% is acceptable. If you require an exact quantity, we advise ordering 10% more than needed.
Shipping: Free shipping is offered on orders as promoted. While we provide production and shipping timelines in good faith, we are not liable for delays caused by third-party carriers or unforeseen events. The customer is responsible for any customs duties or fees on international shipments.
8. Indemnification
You agree to indemnify and hold harmless Vital Custom Boxes, its employees, and affiliates from any claims, damages, or expenses (including legal fees) arising from your breach of these Terms or from the content you submit for printing.
9. General
Governing Law: These Terms shall be governed by the laws of the State of California.
Severability: If any provision of these Terms is found to be invalid, the remainder of the Terms shall remain in full force and effect.
Contact Us: For any questions regarding these Terms and Conditions, please contact us at:
Vital Custom Boxes
2029 Century Park E, Los Angeles, CA 90067, USA
Email: info@vitalcustomboxes.com
Phone: +1 (828) 455-0798
