Shipping Policy – Vital Custom Boxes

At Vital Custom Boxes, we understand that timely delivery is crucial for your business. We are committed to providing not only superior custom packaging but also a reliable and transparent shipping process.

1. Production & Shipping Timeline

Your custom order goes through a careful manufacturing process. Our standard timeline is:

Total Processing Time: 5 to 12 business days
(This includes production + shipping)

Breakdown:

• Order Processing & Design Approval: 1-2 business days
• Production & Manufacturing: 3-8 business days
• Quality Control & Packaging: 1 business day
• Shipping & Delivery: 3-5 business days

Note: Business days are Monday-Friday, excluding weekends and holidays.

2. Free Shipping

We offer FREE STANDARD SHIPPING on all orders to the contiguous United States.
No hidden fees – the price you see includes shipping.

3. Minimum Order Requirements

• Minimum Order Quantity: 100 units for all custom boxes
• Bulk Discounts: Available for orders of 500+ units
• Custom Designs: One-time setup fee may apply for complex designs

4. Expedited Services (Rush Orders)

Need it faster? We offer expedited production:

• 3-5 Business Days: Additional rush fee applies
• Contact us for expedited pricing and availability

5. Order Tracking & Communication

• Tracking Number: Provided via email once your order ships
• Real-time Updates: Track your package with our carrier partners
• Production Updates: We’ll keep you informed at key milestones

6. Important Notes for Custom Orders

• Made-to-Order: All products are custom manufactured based on your specifications
• Non-Returnable: Custom printed items cannot be returned or exchanged unless defective
• Design Approval: Once approved, changes cannot be made to the design
• Accuracy: Please double-check all design details before final approval

7. Shipping Carriers

We partner with trusted carriers including:

• FedEx
• UPS
• USPS
• DHL for international orders

8. International Shipping

• Available to most countries
• Shipping costs calculated at checkout
• Customers responsible for customs duties and import taxes
• Delivery times vary by destination

9. Our Commitment

We strive to deliver within the promised 5-12 business days. While we make every effort to meet this timeline, occasional delays may occur due to:

• Complex design requirements
• High order volumes
• Carrier delays
• Weather conditions

For time-sensitive projects, please contact us before ordering to confirm we can meet your deadline.

10. Contact Us

For shipping inquiries or expedited service quotes:
Email: info@vitalcustomboxes.com
Phone: +1 (828) 455-0798
Business Hours: Monday-Friday, 9 AM – 6 PM EST