Return, Refund, & Reprint Policy
30-Day Return Policy for US Customers
We offer a 30-day return policy for customers in the United States. If you are not satisfied with your purchase for any reason, you may return the product within 30 days of delivery for a full refund or exchange.
Returns Process
To initiate a return:
- Contact us at info@vitalcustomboxes.com within 30 days of delivery
- We will provide a prepaid return shipping label
- Return the product in its original condition and packaging
- Refunds will be processed within 7 business days of receiving the return
Manufacturing Defects & Quality Issues
For manufacturing or printing defects, please notify us within 2 business days of delivery. Email clear photographs or video evidence to info@vitalcustomboxes.com.
Options for Verified Defects:
- Free Reprint: We will reproduce your order at no additional cost
- Full Refund: You may choose a complete refund instead of reprint
- Exchange: Request a different product or specification
Non-Refundable Items
- Rush fees for expedited orders
- Custom hard proofs (if ordered)
- Products with customer-approved artwork changes
Artwork & Color Accuracy
Customer Approval is Final: Once you approve final artwork and specifications, no changes can be made. Please review proofs carefully.
Color Variations: Minor color differences due to printing processes, lamination, or monitor variations are normal and not considered defects.
Last Updated: 10/11/2025
