Return Policy
Custom-printed products can't be restocked — so here is exactly what we do when something isn't right.
Last reviewed: June 12, 2026
Made to order means no general returns
Every box is produced specifically for you, against a proof you approved — it cannot be resold, so we cannot accept returns for change of mind. That is exactly why proofs exist: nothing prints until you sign off.
If we made a mistake, we fix it
If your delivered order is defective or does not match your approved proof — wrong size, wrong stock, print errors, finishing faults — report it within 7 business days of delivery. After we verify the issue, we will reprint the affected quantity or refund it. That choice is made with you, not for you.
Damaged in transit
Photograph the carton and contents before unpacking further and report it within the same 7-business-day window — we handle the carrier claim so you don’t have to.
How to report an issue
Email sales@vitalcustomboxes.com with your order number, a short description, and photos of the issue (including a few of the affected boxes). We respond typically within one business day with next steps.
What this policy does not change
Color shifts within normal print tolerance, or specs you approved on the proof, are not defects. When in doubt, order a sample kit first — seeing the stock in hand prevents most surprises.
Prefer to talk? Call +1 (828) 455-0798