Privacy Policy | Vital Custom Boxes

Privacy Policy – Vital Custom Boxes

Last Updated: December 6, 2024

1. Introduction

Welcome to Vital Custom Boxes. We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vitalcustomboxes.com and use our services.

By using our website, you consent to the data practices described in this policy.

2. Information We Collect

We collect information that you provide directly to us and information that is collected automatically.

Information You Voluntarily Provide: When you place an order, create an account, or contact us, we collect information such as:

Name, Email Address, Phone Number
Billing and Shipping Address
Payment Information (processed securely by our payment partners)
Your custom box specifications and design files
Business information (if applicable)

Information Collected Automatically: When you visit our site, we automatically collect certain data through cookies and similar technologies, including:

Your IP Address
Browser Type and Version
Operating System
Pages you view and links you click
Date and time of your visits
Referring website addresses

3. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your orders, including manufacturing and shipping
To communicate with you about your order, account, or inquiries
To improve our website, products, and customer service
For internal purposes such as auditing, data analysis, and security
To send you marketing communications (you may opt-out at any time)
To comply with legal obligations and prevent fraud
To provide customer support and resolve disputes

We value your trust. We do not sell or rent your personal information to third parties for their marketing purposes.

We may share your information in the following limited circumstances:

Service Providers: With trusted third parties who assist us in operating our website, conducting our business, and servicing you (e.g., payment processors, shipping carriers like USPS, FedEx, DHL). These partners are contractually obligated to keep your information confidential.
Legal Compliance: When required by law, such as to comply with a subpoena, court order, or other legal process, or to protect our rights, property, or safety.
Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Marketing Partners: Only with your explicit consent for specific marketing campaigns.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Typically, we retain:

Order information: 7 years for tax and accounting purposes
Customer account information: Until account deletion is requested
Marketing preferences: Until you opt-out or request deletion
Website analytics: 26 months

6. Your Rights and Choices

Account Information: You can review and update your personal information by logging into your account on our website.

Marketing Emails: You can unsubscribe from our marketing communications at any time by using the “unsubscribe” link in any email or by contacting us.

Cookies: Most web browsers are set to accept cookies by default. You can choose to set your browser to remove or reject browser cookies. Please note that doing so may affect the functionality of our website.

Data Access & Deletion: You have the right to request access to or deletion of your personal data. Contact us to make such requests.

Do Not Track: Our website does not respond to Do Not Track signals.

7. Data Security

We implement a variety of security measures, including SSL (Secure Socket Layer) technology, to maintain the safety of your personal information during its transmission and once we receive it. Your payment information is processed through secure gateways and is not stored on our servers.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

8. Cookies and Tracking Technologies

We use cookies to:

Understand and save your preferences for future visits
Compile aggregate data about site traffic and interaction
Improve site experiences and tools in the future
Remember items in your shopping cart

Types of Cookies We Use:

Essential Cookies: Necessary for website functionality
Performance Cookies: Help us understand how visitors use our site
Functionality Cookies: Remember your preferences
Advertising Cookies: Used to deliver relevant advertisements

9. Third-Party Services

We use the following third-party services that may collect information:

Google Analytics: For website analytics
Payment Processors: Stripe, PayPal for payment processing
Shipping Carriers: FedEx, UPS, USPS, DHL for order fulfillment
Email Marketing: For customer communications
Google Merchant Center: For product listing and e-commerce operations

These third parties have their own privacy policies governing their use of your information.

10. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. By using our website, you consent to such transfer.

11. Children’s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

12. California Privacy Rights

California residents have the right to request information regarding the disclosure of their personal information to third parties for direct marketing purposes. To make such a request, please contact us using the information below.

13. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the content or privacy practices of these external sites. We encourage you to review the privacy policies of any site you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. Your continued use of the website after any change constitutes your acceptance of the new policy.

15. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Vital Custom Boxes
3000 Shelby St, Indianapolis, IN 46227, USA
Email: info@vitalcustomboxes.com
Phone: +1 (828) 455-0798
Business Hours: Monday-Friday, 9 AM – 6 PM EST

For data protection inquiries, please email: privacy@vitalcustomboxes.com

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